JOIN OUR TEAM! TAR AG OBAIR LINN!
Cara Credit Union, now Ireland’s 5th largest community credit union, is proud to serve its members throughout the county and be immersed in the hearts of our local communities.
We believe our people are key to our success and are committed to developing our people for the continued success and growth of our business.
To drive and build on this exciting growth and expansion, we are looking for a dynamic individual to join our successful team and grow with us.
Is cúis bhróid do Chomhar Creidmheasa Cara, an 5ú comhar creidmheasa pobail is mó in Éirinn faoi láthair, freastal a dhéanamh ar ár mbaill ar fud an chontae agus a bheith fite fuaite i gcroílár ár
bpobal áitiúil. Is maith is eol dúinn gur ríthábhachtach ár bhfoireann dár rathúlacht agus marsin, táimid tiomanta d’fhoireann Chomhar Creidmheasa Cara a fhorbairt ar mhaithe le rath agus fásleanúnach ár ngnólacht.
Chun an fás agus an leathnú iontach seo a spreagadh agus a chothú, tá daoine bríomhara fuinniúla á lorg againn chun dul i mbun oibre agusi mbun forbartha linn mar chuid dár bhfoireann rathúil.
BRANCH MANAGER CORCA DHUIBHNE /BAINISTEOIR BRAINSE CARA CHORCA DHUIBHNE
The Role
The Branch Manager of the Corca Dhuibhne branch will be the face of Cara Credit Union (CCU) amongst the local and business communities, proactively promoting the credit union at every opportunity. This will see the Branch Manager build close business and community relationships as well as forging links with the local employers, schools, sporting organisations, community groups and voluntary initiatives within the community.
The role of Branch Manager will be primarily responsible for taking ownership over the branch’s operational objectives ensuring positive outcomes against all metrics, inclusive of managing operational costs in a proactive manner. All of this will be done in a compliant manner with the mitigation of risk to the fore. The Branch Manager will be responsible for the day-to-day operations and administration of the member service in their branch including the movement and monitoring of cash, dealing with member queries and complaints, embedding the concept of “first line of defence”, while assuming responsibility for the implementation of operational training on the ground, supported by the Training & Quality Manager.
The Branch Manager will ensure that controls are in place to safeguard health & safety and security for their office, for members, staff and visitors. Ensuring exceptional member service will be a key metric, as evidenced by member surveys, (undertaken in conjunction with Marketing), along with resolving queries in-branch in a timely manner.
Role Summary
The main functions of this key role are as follows:
- Lead, develop and motivate the team to achieve the branch objectives, underpinned by positive engagement, coaching, acknowledgement, feedback and collaboration.
- Contributing to the strategic objectives of CCU by ensuring that the branch contributes to the overall objectives on an annualised basis, i.e. lending (applications, approvals and drawdowns), new members, current accounts, FAS (financial advisory service) and general insurance.
- Working closely with Marketing to build the name of CCU within the local community, ensuring that CCU is a consideration for the financial needs of members and non-members, both personal & business.
- Building an inclusive team which all staff feel part of, are kept fully up to date, (daily team check-ins accompanied by weekly team meetings), with regular 2-way communication.
- People development – supporting the achievement of the team’s personal development plans for the Financial Year.
- A strong focus in Operational Risk Management, which includes maintaining and enhancing member relationships while adhering to internal controls, legal and regulatory requirements and credit union ethics.
Main Responsibilities
Responsibilities
- Manage the Corca Dhuibhne Operations Team on a day-to-day basis.
- Co-ordinate activities in the member services area including rota planning, allocation of resources and proactively promoting of products and services.
- Monitor the performance of employees in line with performance management objectives ensuring regular check-in’s throughout the year which include initial, mid and year-end reviews, along with job chats.
- Ensure that the team are comfortable with the CCU range of lending products, dealing with member queries and promoting the benefits associated with TLS (Total lending Solution), including Open Banking.
- Taking ownership of loan applications and liaising with the Credit team in terms of any applications.
- Prepare operational report(s) for the COO, participating in weekly operational meetings and communicating back all relevant information to operational employees in a timely manner.
- Act as a Complaint Officer for the Corca Dhuibhne Branch, ensuring all timelines are adhered to with regular updates to the COO.
- Understand CCU’s loan products, requirements for submission, and be comfortable presenting loan applications to the Management Credit Committee.
- Work collaboratively with other departments in CCU, especially Marketing in the context of driving member and non-member initiatives.
- Highly visible local representation in the local marketplace ensuring a representation at all relevant events, e.g. Chamber of Commerce, Tidy Towns, etc.
- Ensure that weekly compliance checks are closed out while also undertaking weekly front-line testing, as directed by the COO.
- As a member of the wider management team, collaborate and contribute on a regular basis in a proactive insightful manner.
- Maintenance of equipment such as kiosks, cash machines and other equipment in the branch.
- Comply with the Minimum Competency Code (MCC), responsible for maintaining the minimum continuous professional development (CPD) hours required for the role.
- Comply with all Fitness and Probity Requirements, as the role is a ‘Controlled Function’ under the Central Bank Reform Act 2010 (as amended).
- Avail of any credit union training provided, to maintain relevant competency and enable the fulfilment of the role, along with furthering the objectives of the credit union.
Competencies Required
- Proven experience and success over at least five years in branch management, member service management or operations management and service delivery in a financial services environment.
- A combination of personal and interpersonal skills including financial acumen, strategic thinking, service orientation, people orientation, persuasion and influencing, leadership and getting the best results through people.
- Have significant experience and a proven ability in people management, team member coaching and development and performance management.
- Experience in taking responsibility for the quality of performance management and that clear objectives are provided, development plans, quality feedback and fair evaluation and differentiation of performance.
- A team player with a passion for delivering on results, reflected in measurable KPI achievement.
- Strong communication skills, excellent planning, and organisational skills along with extensive experience in strategic, operational and change management.
- Go hidéalach, have a level of spoken Irish that will enable conversations as Gaeilge lenár mbaill.
- Proficient in Microsoft Word, Excel, and Outlook applications.
- Promote a culture that reflects the credit union’s values and encourages good performance and excellent member services.
Qualifications
- QFA qualified or working towards the same, ideally with a relevant third level degree.
- This is an MCC impacted role, and applicants should be accredited in Lending, Investments and Regulation or complete same within 2 years of appointment.
To Apply
Other Information
This role is classified as a Controlled Function under the Central Bank Reform Act 2010 (as amended), requiring an appropriate fitness and probity assessment.
Shortlisting may apply, and an assessment will be completed based on the information provided in the application.
Cara Credit Union is proud to support a diverse and inclusive workplace.
Cara Credit Union is regulated by the Central Bank of Ireland.